Getting by, not getting on technology in UK workplace: findings and key lessons

Getting by, not getting on technology in UK workplace: findings and key lessons
Document type
Nathan, Max; Carpenter, Gwendolyn; Roberts, Simon
Work Foundation, The
Date of publication
1 November 2003
Trends: economic, social and technology trends affecting business
Business and management
Material type

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This report suggests that many worries about technology at work are well founded. What was supposed to make work easier has ended up frustrating users; lack of ICT know-how costs UK business an estimated £17bn a year; and the UK’s productivity gap with its major competitors remains in place. Information and communication technology (ICT) is everywhere. The spread of new technology into British workplaces is the decade’s most dramatic and significant change in working life. Three out of four employees use a computer or other ICT at work; seven out of ten believe using a computer is important or essential for their job. 

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