The growth of services: towards a better understanding of service measurement, performance and innovation

The growth of services: towards a better understanding of service measurement, performance and innovation
Document type
Briefing
Author(s)
Battisti, Giuliana; Dwivedi, Yogesh K; Kuah, Adrian TH
Publisher
AIM Research
Date of publication
1 August 2010
Series
AIM Executive Briefings
Subject(s)
Trends: economic, social and technology trends affecting business, Management & leadership: including strategy, public sector management, operations and production
Collection
Business and management
Material type
Reports

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This briefing presents the results of research highlighting some of the issues relating to the lack of clear standardised guiding policies aimed at sustaining the growth of services and in encouraging and promoting innovation practices in services. Based on the findings, the briefing also makes some policy recommendations that might help maximise the contribution of services to the UK economy.

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