Helping consumers get a better deal: call for evidence on improving the consumer landscape and quicker switching

Helping consumers get a better deal: call for evidence on improving the consumer landscape and quicker switching
Document type
Report
Corporate author(s)
Great Britain. Dept. for Business, Innovation and Skills
Publisher
BIS
Date of publication
24 May 2016
Subject(s)
Trends: economic, social and technology trends affecting business
Collection
Business and management
Material type
Reports

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This call for evidence is divided into three sections. The first section covers the consumer landscape in the energy, communications, water and transport sectors and seeks views and evidence on:

• whether there are any problems with the current provision of advice, advocacy and dispute resolution in the energy, communications, water and transport sectors, and, if so, how it could be improved.

• whether data on consumer complaints in these sectors can be made easier to access.

• whether more can be done to get consumers their money back in these sectors when they have suffered detriment.

The second and third part of the call for evidence covers all sectors where consumers have choice in their providers and seeks views and evidence on:

• whether more can be done to make switching quicker and easier and improve consumer choice.

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