Identifying risks and monitoring safety: the role of patients and citizens

Document type
O'Hara, Jane; Isden, Ruthe
Health Foundation
Date of publication
1 October 2013
Health Services
Social welfare
Material type

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In this thought paper, the authors consider the role of patients and citizens in the identification of risk and the measurement and monitoring of safety within healthcare. The paper discusses opportunities for patients, their families and carers, as well as the wider public, to become part of an integrated system for ensuring the safety of care. The authors also consider the challenges and barriers to this involvement, the fundamental paradox of considering the ‘patient perspective’ on safety within the current clinical risk paradigm, and the need for a shift towards valuing the non-clinical voice.