Improving GP services: commissioners and patient choice

Document type
Corporate author(s)
Monitor (Agency : Great Britain
Date of publication
1 June 2015
Health Services
Social welfare
Material type

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This report presents the findings of Monitor's review of how GP services are working for patients, with a specific focus on the role of choice and competition. It focuses on the role of patient choice in driving improvements in the quality of GP services. It draws on a survey of 3,200 patients, interviews with 25 GP providers, and information from NHS England, the Care Quality Commission (CQC) and other stakeholders. The information gathered indicates that a substantial majority of patients are satisfied with their GP practice and the large majority of GP practices perform well against NHS England’s and the CQC’s quality indicators. However, there are variations in how readily patients can access GP services and in the quality of services provided. This presents a particular opportunity for clinical commissioning groups (CCGs) to help improve GP services for patients as they have been eligible to co-commission GP services with NHS England since April 2015.

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