Improving provision of information to disabled people: application of the five principles

Document type
Corporate author(s)
Great Britain. Office for Disability Issues
Office for Disability Issues
Date of publication
1 November 2008
Disabled people, Social Policy
Social welfare
Material type

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This report examines how successful the implementation of five principles of good practice guidance, aimed at improving provision of information for disabled people, has been in four local authority projects working with disabled people in Surrey, Cheshire, Croydon and North Tyneside. The five principles of good practice guidance implemented were: ensuring that disabled people are involved from the start; providing information through a range of channels and formats; clearly signposting other services; ensuring information meets users’ needs; and always defining responsibility for information provision. The aims of this research report were to assess: the level of involvement, and engagement, of disabled people throughout each of the local authority projects; to what extent the five principles had been applied when planning, setting up and implementing the individual local authority projects; whether, as a result of each project, disabled people themselves perceived they would have better access to information and be better informed/supported than before and whether they perceived that barriers to access had been/would be altered or removed. The report also seeks to suggest baseline indicators for each project should stakeholders wish to measure progress in future years and evaluate, taking the learning from all four projects, what this meant for the effectiveness and impact of the principles themselves; and evaluate, taking the learning from all four projects, what this meant for the effectiveness and impact of the principles themselves. The research makes use of a range of qualitative methodologies in order to achieve the aforementioned goals. The study found that there was variation in the extent to which local authorities consciously applied the principles when planning, setting up and implementing the projects. However, at an overall level, although some of the councils felt that they could have done more to increase the reach and impact of their projects, in all areas the projects resulted in residents believing that the activity undertaken had or would improve local information provision at some level.

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