Improving provision of information to disabled people: application of the five principles

Document type
Corporate author(s)
Great Britain. Office for Disability Issues
Office for Disability Issues
Date of publication
1 November 2008
Disabled people, Social Policy
Social welfare
Material type

Download (2.3MB )

This report examines how successful the implementation of five principles of good practice guidance, aimed at improving provision of information for disabled people, has been in four local authority projects working with disabled people in Surrey, Cheshire, Croydon and North Tyneside. The five principles of good practice guidance implemented were: ensuring that disabled people are involved from the start; providing information through a range of channels and formats; clearly signposting other services; ensuring information meets users’ needs; and always defining responsibility for information provision. The aims of this research report were to assess: the level of involvement, and engagement, of disabled people throughout each of the local authority projects; to what extent the five principles had been applied when planning, setting up and implementing the individual local authority projects; whether, as a result of each project, disabled people themselves perceived they would have better access to information and be better informed/supported than before and whether they perceived that barriers to access had been/would be altered or removed. The report also seeks to suggest baseline indicators for each project should stakeholders wish to measure progress in future years and evaluate, taking the learning from all four projects, what this meant for the effectiveness and impact of the principles themselves; and evaluate, taking the learning from all four projects, what this meant for the effectiveness and impact of the principles themselves. The research makes use of a range of qualitative methodologies in order to achieve the aforementioned goals. The study found that there was variation in the extent to which local authorities consciously applied the principles when planning, setting up and implementing the projects. However, at an overall level, although some of the councils felt that they could have done more to increase the reach and impact of their projects, in all areas the projects resulted in residents believing that the activity undertaken had or would improve local information provision at some level.

Related to Office for Disability Issues

Syrian Vulnerable Person Resettlement (VPR) programme: guidance for local authorities and partners

The government is expanding the existing Syrian Vulnerable Person Resettlement (VPR) Scheme and intends to resettle up to 20,000 Syrians in need of protection during this Parliament. This fact sheet

Letter from the Home Secretary to the Chair of the Advisory Council on the Misuse of Drugs, 27 October 2015

This is a letter from Theresa May, the Home Secretary, to Professor Iversen, the Chair of the Advisory Council on the Misuse of Drugs, dated 27th October 2015. It is a response to recommendations

Counter-extremism strategy

British values are under attack from extremists operating at a pace and scale not before seen. The government will meet this challenge with a new and more assertive approach to defeat extremists. It

The nature of online offending: explored from Crown Prosecution Service case files

Evidence regarding online offenders is limited and there are key gaps in knowledge around offender demographics, backgrounds and criminal careers. However, online offences and offenders are not easily

More items related to this publisher