Independent inquiry into care provided by Mid Staffordshire NHS Foundation Trust Jan 2005-March 2009. Vol. 1

Document type
Francis, Robert
Date of publication
1 February 2010
House of Commons papers. Session 2009/10; HC375
Health Services
Corporate subject(s)
Mid Staffordshire NHS Foundation Trust
Social welfare
Material type

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This inquiry reviewed the failings of the Mid Staffordshire NHS Foundation Trust between 2005 and 2009. The Francis report highlights ‘a systematic failure of the provisions of good care’. Patients were left routinely neglected, humiliated and in pain as the trust focused on cutting costs and hitting government targets. The inquiry heard evidence from some 900 patients and families, finding that many patients 'suffered horrific experiences that will haunt them and their loved ones for the rest of their lives ... There can no longer be any doubt as to the enormity of what occurred'. For many patients the most basic elements of care were neglected while others were left humiliated and sobbing. The report found that:

  • Patients were left in sheets soiled with urine and faeces for considerable periods of time.
  • There was striking evidence of the incidence of falls suffered by patients, some of which led to serious injury. Many took place unobserved by staff
  • The attitude of nursing staff left much to be desired
  • Relatives took to taking sheets home to wash
  • There was insufficient care for patients' dignity, with some left in degrading conditions and others inadequately dressed in view of passersby
  • Families were forced to remove used bandages and dressings from public areas and clean toilets themselves for fear of catching infections

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