Independent review of consumer protection measures concerning online secondary ticketing facilities

Independent review of consumer protection measures concerning online secondary ticketing facilities
Document type
Report
Corporate author(s)
Great Britain. Dept. for Business, Innovation and Skills
Publisher
BIS
Date of publication
26 May 2016
Subject(s)
People management: all aspects of managing people
Collection
Business and management
Material type
Reports

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This independent review jointly commissioned by The Department for Business, Innovation and Skills (“BIS”) and the Department for Culture, Media and Sport (DCMS) assesses the consumer protection measures applying to resale of tickets for sporting, entertainment and cultural events in the UK through secondary ticketing facilities.

The review should provide an assessment of the protections available to sellers and to purchasers of tickets for events which identifies problems for consumers and potential ways to address them. This should cover tickets for recreational, sporting and cultural events in the UK. Evidence was collected by various means, including an Open Evidence Call and a targeted consumer survey of ticket purchasers and sellers.

The review covers:

  • The entertainment ticketing market
  • Law, compliance and enforcement
  • Primary ticketing market
  • Potential and actual restrictions on ticket resale
  • Secondary ticketing market
  • Pricing on tickets in the market
  • Consumer interests
  • Measures and recommendations

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