Influencing mental health services: a guide to values-based commissioning

Document type
Whitelock, Amy; Perry, Emma
Date of publication
1 May 2014
Mental health services
Social welfare
Material type

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Mind and the National Survivor User Network (NSUN) have produced this guide to help people get involved in making decisions about mental health services. NHS commissioning has changed and clinical commissioning groups (CCGs) – which are led by GPs and involve other health professionals – have responsibility for ensuring there are mental health services provided in their local areas. CCGs have legal duties to involve the public in their decisions about planning and providing NHS services. This is an important opportunity to tell CCGs what’s right – and wrong – about local services.

Traditional commissioning relies on scientific and research evidence to make decisions about what kinds of services should be prioritised and paid for. This can overlook the experiences and opinions of people who actually use the services, so what is provided might not meet people’s needs. In ‘values-based’ commissioning, the views and experiences of people who use services have equal weight to the scientific and research evidence. Decisions should be taken based on values (people’s views and experiences) as well as facts (scientific research evidence).

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