Information and advice since the Care Act – how are councils performing?

Document type
Corporate author(s)
Independent Age
Independent Age
Date of publication
1 January 2016
Older Adults, Poverty Alleviation Welfare Benefits and Financial Inclusion
Social welfare
Material type

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The Care Act 2014 is a new law. Introduced in England from 1 April 2015, it consolidates all previous legislation on adult social care and support. It places legal duties on local authorities and gives them powers to act when they arrange or deliver support for adults with care needs in their area.

This research comprises: a review of all English local authority websites by Qa researchers, website testing by older people aged 70+, a mystery shopping exercise involving 151 local authorities.

Results from this research reveal that some local authorities are not meeting the legal minimum standards set out in the Care Act for the information and advice they provide regarding care and support.

While the majority are providing a minimum level of information and advice through their websites, researchers found that more than two thirds (70%) were not able to demonstrate that they had sufficient online information in all the areas required by the Care Act.