This report describes the process NPC undertook with the MS Society, MS Trust and other stakeholders to develop a theory of change for the provision of information to people with multiple sclerosis (PwMS). It explores how providing information to people with the condition can improve their lives, and is intended for anyone working in the MS sector to use.
The measurement framework (a theory of change) is used to prioritise key outcomes for the sector. This report provides practical tools for measuring whether those outcomes are being achieved. It also presents examples of user journeys, which depict the role information could play in the lives of people with MS.