An investigation into business excellence activities and perceptions across Asian organisations

An investigation into business excellence activities and perceptions across Asian organisations
Document type
Conference Paper
Author(s)
Tickle, Matthew; Adebanjo, Dotun; Mann, Robin
Publisher
British Academy of Management
Date of publication
9 September 2014
Series
British Academy of Management Conference Proceedings 2014
Subject(s)
Management & leadership: including strategy, public sector management, operations and production
Collection
Business and management
Material type
Reports

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[Authors' original abstract]

This paper examines the use of business excellence (BE) across Asia. The study investigates the effectiveness of BE in those organisations that adopt it and also the approaches these organisations use in order to adopt BE. 74 organisations were surveyed across India, Japan, Republic of China, Singapore and Thailand and this data was triangulated with the results of 21 discussion groups and 13 interviews with senior executives of organisations that had won BE awards. The findings indicate that BE is seen as an important initiative and that winning BE awards is a key objective for organisations in the Asian region. There are, however, a number of barriers to BE adoption which include a failure to fully educate the majority of staff in BE, a lack of development of a BE culture and a lack of resources.

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