An investigation into the internal structure of the relationship quality construct

An investigation into the internal structure of the relationship quality construct
Document type
Paper
Author(s)
Yaqub, Muhammad Zafar
Publisher
British Academy of Management
Date of publication
10 September 2013
Series
British Academy of Management Conference Proceedings 2013
Subject(s)
Management & leadership: including strategy, public sector management, operations and production
Collection
Business and management
Material type
Reports

Download (359KB )

Your use of this content is subject to the terms and conditions of this portal

Previous research on relationship quality in marketing and strategic management has provided evidence that there is an increasing tendency to use relationship quality as an all-inclusive/higher order construct while taking satisfaction, trust and commitment as its individual/reflective dimensions/indicators. This full paper from the Inter-Organizational Collaboration: Partnerships, Alliances and Networks track of BAM 2013 argues that such a treatment of relationship quality construct may result in the loss of certain useful information. The paper necessitates the need to take into consideration the internal structure of the relationship quality, especially while using it as a mediating construct. This study bridges this research gap by investigating the interrelationship among the most frequently used determinants of relationship quality, i.e. satisfaction, trust and commitment. The results from the empirical study conducted in context of the downstream relationships demonstrate the usefulness of looking into the internal structure of relationship quality.

Related to Management & leadership: including strategy, public sector management, operations and production

COVID-19 reviewing your command structure

Downloadable article on reviewing command structures in light of COVID-19

The essence of resilient leadership: business recovery from COVID-19

Downloadable article on what it takes to be a resilient leader during the recovery phase of COVID-19

The heart of resilient leadership: responding to COVID-19

Downloadable article for leaders on responding to COVID-19

Management Book of the Year

Management Book of the Year competition

More items related to this subject