As the regulator for the social care workforce in England, the GSCC has sought to put service users at the heart of its work since its inception. The report starts with some background about the reasons for involving people who use services in the work of social care regulators and how this fitted with the drive within social care towards personalisation and person-centred planning. It goes on to explain how the GSCC worked with other partner bodies to take this agenda forward, what its key achievements were and how it dealt with some of the barriers, both internal and external, to putting people who use services at the heart of what it did. Finally, the report sets out what it learned from this experience with some learning points for other regulators and other Government organisations who are committed to involving service users in their work.