IT Outsourcing in Higher Education Institutions

IT Outsourcing in Higher Education Institutions
Document type
Working Paper
Author(s)
Setiadi, Bowo
Publisher
Manchester Business School
Date of publication
29 March 2010
Subject(s)
Trends: economic, social and technology trends affecting business
Collection
Business and management
Material type
Reports

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Higher education institutions (HEIs) have examined IT outsourcing strategies, to ensure that their IT functions could sustain their service requirements while remaining effective and competitive. This research seeks to explore the major outsourcing issues within the HE context, including why they decide to outsource, what IT functions need to be outsourced, what management and evaluation approaches can generate maximum revenue and reduce transaction cost, and what lessons can be learned from the experiences to date.

It examines five British Universities as case studies, using semi-structured interviews with seven senior IT executives and document analysis as data collection methods.

The research findings indicate that HEIs are adopting outsourcing strategies to enhance IT cost effectiveness, to focus on their core competencies, to access new knowledge, and to achieve better IT provision. Selective sourcing is the preferred strategy to gain optimum benefits from the suppliers, while detailed contract writing and partnership development are significant aspects of the management activities.

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