IT Outsourcing in Higher Education Institutions
- Document type
- Working Paper
- Setiadi, Bowo
- Manchester Business School
- Date of publication
- 29 March 2010
- Trends: economic, social and technology trends affecting business
- Business and management
- Material type
Higher education institutions (HEIs) have examined IT outsourcing strategies, to ensure that their IT functions could sustain their service requirements while remaining effective and competitive. This research seeks to explore the major outsourcing issues within the HE context, including why they decide to outsource, what IT functions need to be outsourced, what management and evaluation approaches can generate maximum revenue and reduce transaction cost, and what lessons can be learned from the experiences to date.
It examines five British Universities as case studies, using semi-structured interviews with seven senior IT executives and document analysis as data collection methods.
The research findings indicate that HEIs are adopting outsourcing strategies to enhance IT cost effectiveness, to focus on their core competencies, to access new knowledge, and to achieve better IT provision. Selective sourcing is the preferred strategy to gain optimum benefits from the suppliers, while detailed contract writing and partnership development are significant aspects of the management activities.
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