Key findings from the national accident and emergency patient survey 2014: summary

Document type
Corporate author(s)
Care Quality Commission
Care Quality Commission
Date of publication
1 December 2014
Health Services, Social Work, Social Care and Social Services
Social welfare
Material type

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The 2014 A&E survey involved patients who had attended one of 142 acute and specialist NHS trusts with a major accident and emergency department. Patients visited A&E during January, February or March 2014.

The survey was developed and co-ordinated by Picker Institute Europe, a charity specialising in the measurement of people’s experiences of care.

This report sets out key findings from the 2014 survey and, where relevant, compares results with findings from the previous survey, taken in 2012. Alongside the results, we discuss what these findings say about how patients experience care provided by A&E services.