Knowledge and use of mediation in SMEs

Knowledge and use of mediation in SMEs
Document type
Report
Author(s)
Johnston, Tim
Publisher
ACAS
Date of publication
1 June 2008
Series
Acas Research Papers
Subject(s)
People management: all aspects of managing people, Management & leadership: including strategy, public sector management, operations and production
Collection
Business and management
Material type
Reports

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This report is part of a wider research programme being carried out jointly by Acas and the Chartered Institute of Personnel and Development on the use of mediation. As part of the programme, Acas commissioned GfK NOP to carry out a telephone interview survey of managers in 500 Small and Medium Enterprises to assess their awareness and use of mediation as a means of solving disputes in the workplace. 

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