Making home care for older people more flexible and person-centred: factors which promote this

Document type
Patmore, Charles; McNulty, Alison
Date of publication
1 March 2005
Older Adults, Social Work, Social Care and Social Services
Social welfare
Material type

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What enables some home care workers to spend quality time talking to isolated older people, to take them out shopping, or find them a trustworthy plumber? Some home care services give their customers such flexible help, which may benefit their morale, but others do not. This research project interviewed older service users, home care staff, managers and Social Services purchasers to explore the factors which make possible a flexible, person-centred approach

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