This report is based on findings from a study of volunteer management capacity in organisations across England. The study was funded by Capacitybuilders as part of the ChangeUp programme delivered by the Volunteering Hub. It was undertaken by the Institute for Volunteering Research, with Carol Goldstone Associates and GfK NOP conducting the fieldwork.
The study explores the capacity of organisations to involve and manage volunteers. It examines the financial and human resources dedicated by organisations to supporting volunteers, and the roles and positions of those who manage volunteers. It also examines the implementation of recognised elements of good practice in volunteer management, issues faced in recruiting and retaining volunteers and the future demand for volunteer involvement.