Managing to improve public services
- Document type
- Boyne, G; Collier, P; Donaldson, C
- AIM Research
- Date of publication
- 1 June 2005
- AIM Research Themed Reports
- Management & leadership: including strategy, public sector management, operations and production
- Business and management
- Material type
This report offers an introduction to work that the AIM Fellows have recently undertaken on management topics related to one or more of five priority issues within public services reform. The priority issues, selected for their potential to help public sector policy-makers and practitioners in their efforts to achieve service improvements, are:
- Innovation and new ways of working, including the role of leadership in stimulating and supporting new practices;
- creating and utilising metrics to measure performance for improved service delivery;
- identifying the incentives that matter for people working in public services;
- managing the potentially conflicting demands for accountability, equity, responsiveness to client demand and value for money; and
- building capacity to manage change, especially for implementing innovations to improve the public services.
Related to Management & leadership: including strategy, public sector management, operations and production
Downloadable paper looking at the incentive packages of FTSE 350 firms
Downloadable briefing on the voting patterns of shareholders on FTSE 100 CEO pay
Downloadable white paper defining what organsiational purpose is and how it can help drive performance.
Downloadable report looking at what employers think should be done to help prepare students for working life.