Managing to improve public services

Managing to improve public services
Document type
Boyne, G; Collier, P; Donaldson, C
AIM Research
Date of publication
1 June 2005
AIM Research Themed Reports
Management & leadership: including strategy, public sector management, operations and production
Business and management
Material type

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This report offers an introduction to work that the AIM Fellows have recently undertaken on management topics related to one or more of five priority issues within public services reform. The priority issues, selected for their potential to help public sector policy-makers and practitioners in their efforts to achieve service improvements, are:

  1. Innovation and new ways of working, including the role of leadership in stimulating and supporting new practices;
  2. creating and utilising metrics to measure performance for improved service delivery;
  3. identifying the incentives that matter for people working in public services;
  4. managing the potentially conflicting demands for accountability, equity, responsiveness to client demand and value for money; and
  5. building capacity to manage change, especially for implementing innovations to improve the public services.

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