Market report

Document type
Corporate author(s)
Care Quality Commission
Care Quality Commission
Date of publication
27 June 2012
Health Services, Disabled people, Families, Older Adults, Social Work, Social Care and Social Services
Social welfare
Material type

Download (1.3MB )

This report provides a snapshot of the performance of health and social care providers across England against the essential standards of quality and safety required by law, as measured by the Care Quality Commission (CQC).  The CQC inspected more than 14,000 services, including:

  • NHS services;
  • Independent healthcare services;
  • Adult social care services;
  • Dental care services; and
  • Independent ambulance services.

The report also includes a focus on the the challenges facing maternity services, notably those resulting from a rising birth rate without a corresponding increase in midwife staffing levels. 

Results of the inspections showed that the majority of locations (73%) were meeting all the essential standards. 26% of locations were not meeting at least one standard, and in 1% of cases there were serious concerns leading the CQC to intervene on an urgent basis. Areas of concern across both health and adult social care sectors were identified as: 

  • Medicines management
  • Staffing levels and supporting staff
  • Staff training and knowledge
  • Poor management and record keeping.