Measuring patient experience

Document type
Literature review
de Silva, Debra
Health Foundation
Date of publication
1 June 2013
Health Services
Social welfare
Material type

Download (1.4MB )

Enhancing people’s experience of health services may be a key goal of improvement initiatives. There are many ways to assess patient expectations, experience and satisfaction. This evidence scan describes approaches to measuring patient and carer experiences of healthcare.

The review found that it is not possible to suggest that a certain approach or a particular tool is most effective for measuring people’s experience, but the evidence base suggests 10 things that need to be considered when planning how to measure changes in patient and carer experience over time.