The middle manager lifeline: trust and communication in the heart of your organisation. (Infographic)
- Document type
- Rock, Stuart; Rock, Matthew; Ghezelayagh, Shadi
- Chartered Management Institute
- Date of publication
- 23 September 2016
- Management & leadership: including strategy, public sector management, operations and production, People management: all aspects of managing people
- Business and management
- Material type
This infographic summarises the findings of a survey of 1,456 middle managers conducted by the Chartered Management Institute (CMI) in 2016 exploring the link between middle managers, communication and trust.
It found that 85% of business leaders and managers agree trust is critical to business performance, with fast-growing organisations four-and-a-half times more likely to report a high degree of trust between middle and senior management. However, despite this, only 48% of managers believe their leadership team makes communication with line managers a priority, and only 36% of managers say they trust their leaders fully.
The full report The middle manager lifeline is also published on the Portal.
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