Open public services - better public services

Document type
Report
Author(s)
Maxwell-Jackson, Quentin
Publisher
CentreForum
Date of publication
1 March 2015
Subject(s)
Social Policy
Collection
Social welfare
Material type
Reports

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This report presents case studies to show where privatised services and those in public ownership have succeeded and failed. The report finds that competition only works when there is a realistic prospect of providers losing their contract, and that the most successful outsourcing deals are small in scope and easy to manage. It also finds that success across both sectors - public and private - can be attributed to common ways of doing things, including the use of appropriate information and performance measures.

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