Outsourcing and offshoring of business services: challenges to theory, management and geography of innovation

Outsourcing and offshoring of business services: challenges to theory, management and geography of innovation
Document type
Working Paper
Author(s)
Massini, Silvia; Miozzo, Marcela
Publisher
Manchester Business School
Date of publication
1 August 2010
Series
University of Manchester Business School Working Papers
Subject(s)
Trends: economic, social and technology trends affecting business, Trends: economic, social and technology trends affecting business
Collection
Business and management
Material type
Reports

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Drawing on an original survey, this paper discusses the trends and challenges posed by the outsourcing and offshoring of business services. The authors document and analyse the increasing offshoring of business services (administrative services, call centres, IT services, procurement and product development) from USA and Europe to less developed countries, the functions offshored, size of offshorers, destination, and delivery models and explore the role of ICTs and the development of both large global services suppliers and entrepreneurial ventures in developed and less developed countries. They derive implications regarding outsourcing decisions, globalisation of high value adding activities, such as product development and innovation, raising issues of evolving market structure and the emergence of technical clusters where companies develop expertise to provide, and compete for, activities and skills across a range of sectors.

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