People powered NHS

Document type
Discussion paper
Fox, Alex
Date of publication
1 October 2014
Health Services, Social Work, Social Care and Social Services
Social welfare
Material type

Download (4.7MB )

Personalisation, personal budgets and direct payments are now established in social care. This discussion paper considers what lessons the NHS can learn and how healthcare can be personalised. Learning from personalisation in social cares suggests that creating such a system requires some deep changes in culture and expectations within the sector and in the expectations of people coming into contact with it. Three changes are particularly important: a) a collaborative approach to reforming supply as well as demand; b) building trust in the capabilities and potential of individuals; and c) service systems reshaped to fit within support eco-systems

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