Putting people first: how the Care Quality Commission work with people who use health and care services

Document type
Corporate author(s)
Great Britain. Care Quality Commission
Care Quality Commission
Date of publication
1 September 2013
Health Services, Social Work, Social Care and Social Services
Social welfare
Material type

Download (470KB )

This statement describes how the Care Quality Commission (CQC) intends to involve the public, people using services, their families, and carers in their work. It supports CQC's new strategy for 2013 to 2016, ‘Raising standards, putting people first’, and builds on the work they currently carry out to involve people and local communities. Under the Health and Social Care Act 2008, CQC have to publish a statement setting out how they will: 

  •  raise awareness of their role and responsibilities among people who use services and their carers; 
  •  promote the provision of health and social care services, and get involved with discussions with people who use services and carers about the way in which CQC carry out their functions; 
  • make sure that the views and experiences of people and carers are taken into consideration; and 
  • arrange for any of their functions to be carried out by or with the assurance of people who use services and carers.

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