Qualitative research into families’ experiences and behaviours in the Childcare Affordability Pilots CAP09: Actual Costs Pilot

Document type
Hall, Suzanne; Carroll, Paul; Lane, Elizabeth
Department for Education
Date of publication
1 April 2011
Research Report DFE-RR105
Poverty Alleviation Welfare Benefits and Financial Inclusion, Children and Young People
Social welfare
Material type

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The aim of the Actual Costs Pilot was to assess whether an alternative method of paying the Childcare Element (CCE) of Working Tax Credits would change customer experiences and behaviour of claiming, and help them report their childcare costs more accurately. It is hoped this evidence may help the government understand how it can support families with children into sustainable employment. The Actual Costs system involved reporting childcare costs every four weeks to the dedicated team in the Tax Credits Office (TCO), and having up to 80% of these costs reimbursed within a limit of total childcare costs at £175 for one child, and £300 for two or more children, as in the standard system. Ipsos MORI conducted a total of 135 face-to-face depth interviews in London and the South East of England with parents who were claiming help with their childcare costs through the CCE.

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