Reforming our railways: putting the customer first

Reforming our railways: putting the customer first
Document type
Paper
Publisher
TSO
Date of publication
1 March 2012
Series
Cm 8313
Subject(s)
Trends: economic, social and technology trends affecting business
Corporate subject(s)
Great Britain. Dept. for Transport
Collection
Business and management
Material type
Reports

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This Command Paper sets out the government's ambitions for Britain's railways. It looks to the industry, already pushing for better alignment between track and train, to bring forward partnerships equipped and incentivised to drive the efficiency agenda. It welcomes Network Rail's work to find new and more efficient ways of managing its assets, including long-term concessions to third parties for the management of parts of the network. The government wants to move towards an Office of Rail Regulation (ORR) empowered to pursue whole-industry efficiency. Train operators must improve their efficiency in ways that are visible on the bottom line. And the government wants to see continued investment in rail enhancements – including electrification, high speed rail, rolling stock and stations – where it delivers value for money and supports the continued and sustainable growth of the industry and the economy.

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