In January and February 2011, Care Quality Commission (CQC) ran eight workshops engaging with children and young people on their views and experiences using GP and dentist services. They wanted to find out what children and young people thought was good, or not so good, about using these services. Some of the most positive things people told CQC were that their doctor was friendly and polite and that the doctor listened and explained things to them.
Some problems were common across all age groups. One of the main problems was that the doctor was not understanding enough and did not listen to their worries, and that the doctor just spoke to their parent or carer.