Right to control Trailblazers process evaluation: wave 1

Document type
Tu, Trinh; Lambert, Claire; Shah, Jayesh Navin
Office for Disability Issues
Date of publication
1 February 2012
Disabled people, Legislation, Social Policy
Social welfare
Material type

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This process evaluation forms part of a wider evaluation of the Right to control, new legal right for disabled people giving greater choice and control over the support they receive to go about their daily lives, which includes an impact evaluation and cost-benefit analysis. A second wave of process evaluation is scheduled to take place in 2012. The study found that customers generally lacked awareness and understanding of the Right to control. Many had not heard of the term and some thought it was simply direct payments that were being offered. Whilst some customers may have forgotten that they were informed of the Right to control, this lack of understanding was often a reflection of the patchy understanding the delivery staff had of the Right to control. The report states that the successes and challenges faced by the Trailblazers (the trial sites of the Right) related to partnership working, culture change, staff training, technical issues and attitudinal barriers among staff. The biggest challenge, especially for Trailblazers that had adopted a mainstreamed delivery model, was frontline staff members’ lack of awareness and understanding of the Right to control. All Trailblazers also faced technical challenges relating to the use of eligibility questionnaires, data sharing procedures and IT systems. These issues impacted on staff members’ ability to make referrals and were likely to have contributed to the low number of customers eligible for multiple funding streams recorded so far.

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