Right to control Trailblazers process evaluation: wave 1: executive summary

Document type
Tu, Trinh; Lambert, Claire; Shah, Jayesh Navin
Office for Disability Issues
Date of publication
1 February 2012
Disabled people, Legislation, Social Policy
Social welfare
Material type

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Summary of a process evaluation of the Right to control, a new legal right for disabled people, which gives them greater choice and control over the support they receive to go about their daily lives. The process evaluation examined the trial sites of the Right to control, known as Trailblazers. The study found that the management structures appeared to work well and Trailblazers had not made substantial changes since putting it in place, though some are introducing or clarifying terms of reference to better define the roles of the various teams. It was also found that various local factors in each Trailblazer have effected the implementation of the Right to control. In the larger Trailblazers, having to engage with multiple local authorities and Jobcentre plus offices has slowed down decision-making and progress. Sustaining partners’ commitment and engagement has also proved challenging and time-consuming. Ongoing organisational restructuring as a result of budget cuts has badly affected the continuity of leadership and staff morale in some Trailblazers, particularly in Adult social care. Further, many customers described an experience that did not resemble the concept behind the Right to control, indicating that staff were not always delivering the Right to control as intended. Many customers did not remember being told how much support they were entitled to receive, and could not recall being offered any form of choice and control over their support.

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