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There is clear evidence from this literature that culture and faith issues can make a difference to people’s access to and experiences of health and social care services. Quite what difference is made is often difficult to grasp, and the literature tends to repeat certain themes – such as ‘language issues’ or ‘cultural sensitivity’ without fully illuminating how these operate. Other literature makes it clear that although cultural differences of various kinds may be present, they do not necessarily make a difference to access or experiences. Thus overall, the picture is subtle, and suggests that clear statements about what makes a difference, to whom and when is likely to be difficult to grasp.
Briefing note on NHS funded hospital care
Report on the appeals process for social care