Secondary ticketing review: online secondary facility user survey research paper

Secondary ticketing review: online secondary facility user survey research paper
Document type
Paper
Corporate author(s)
Great Britain. Dept. for Business, Innovation and Skills
Publisher
BIS
Date of publication
26 May 2016
Subject(s)
Small business & enterprise: the practicalities of running a small business and the theory of entrepreneurship
Collection
Business and management
Material type
Reports

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This paper identifies the types of people using online secondary ticketing facilities, their experience of using them and the types of tickets bought and sold.

The Department for Business, Innovation & Skills (BIS) BIS and The Department for Culture, Media and Sport (DCMS) commissioned a research in order to identify the types of people using online secondary ticketing facilities, their experience using secondary ticketing websites when buying or selling tickets and the types of tickets bought and sold. The research also sought to identify whether users have noticed any changes to their experience of either buying or selling tickets, following the legislative changes that took place in May 2015.

A survey of 1,000 users of online secondary ticketing platforms (via websites or apps) who have either bought or sold tickets was conducted. This sample balance consisted of 600 buyers and 400 sellers. The findings described in this report are representative of ‘general’ consumers of secondary ticketing platforms, but not buying and selling ‘professionals’. 

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