This paper identifies the types of people using online secondary ticketing facilities, their experience of using them and the types of tickets bought and sold.

The Department for Business, Innovation & Skills (BIS) BIS and The Department for Culture, Media and Sport (DCMS) commissioned a research in order to identify the types of people using online secondary ticketing facilities, their experience using secondary ticketing websites when buying or selling tickets and the types of tickets bought and sold. The research also sought to identify whether users have noticed any changes to their experience of either buying or selling tickets, following the legislative changes that took place in May 2015.

A survey of 1,000 users of online secondary ticketing platforms (via websites or apps) who have either bought or sold tickets was conducted. This sample balance consisted of 600 buyers and 400 sellers. The findings described in this report are representative of ‘general’ consumers of secondary ticketing platforms, but not buying and selling ‘professionals’.