Small, flexible and family friendly: work practices in service sector businesses

Small, flexible and family friendly: work practices in service sector businesses
Document type
Report
Author(s)
Harris, Lynette; Foster, Carley
Publisher
DTI
Date of publication
1 October 2005
Series
Employment Relations Research Series
Subject(s)
People management: all aspects of managing people, Small business & enterprise: the practicalities of running a small business and the theory of entrepreneurship
Collection
Business and management
Material type
Reports

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This report reveals that small firms in the service sector are adopting flexible working practices (FWP) largely to try and retain labour. They do not define FWP in terms of the development of 'family friendly' policy but rather as ad hoc arrangements to accommodate individual circumstances. Small firms' preference is for informality, although there is some evidence to suggest that the value of formal processes is increasingly being recognised, as a means of demonstrating fairness and consistency of treatment.

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