Smarter working in public services: the HMRC experience so far

Document type
El-Gamry, Daniel; Heselwood, Luke
Date of publication
27 September 2018
Social Policy, Employment, Education and Skills
Social welfare
Material type

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This report assesses how far Her Majesty’s Revenue and Customs (HMRC) has adopted Smarter Working principles to become more efficient and effective. It looks at how the Department is changing its working culture, transforming its use of space and implementing new technology, to become more flexible, productive and collaborative.

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