Smarter working in public services: the HMRC experience so far

Document type
Report
Author(s)
El-Gamry, Daniel; Heselwood, Luke
Publisher
Reform
Date of publication
27 September 2018
Subject(s)
Social Policy, Employment, Education and Skills
Collection
Social welfare
Material type
Reports

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This report assesses how far Her Majesty’s Revenue and Customs (HMRC) has adopted Smarter Working principles to become more efficient and effective. It looks at how the Department is changing its working culture, transforming its use of space and implementing new technology, to become more flexible, productive and collaborative.

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