Social workers’ workload survey: messages from the frontline

Document type
Baginsky, Mary; Moriarty, Jo; Manthorpe, Jill
Date of publication
1 March 2010
Social Work, Social Care and Social Services
Social welfare
Material type

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This report presents findings from the 2009 Social Workers' Workload Survey. It was decided that the most appropriate methodology to adopt to collect data on social workers’ workload would be to adopt an approach which focused on the completion of a diary over a week and, within that, to capture activities for each half hour of a working day. This involved constructing a time-log diary in which social workers would record the time spent on various activities. The intention was to gather statistical and detailed data that could be used to determine how social workers allocated their time across competing tasks and demands.

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