This is a short summary of the Care Quality Commission’s (CQC) first annual report on the state of health care and adult social care in England. The report covers services regulated by the CQC which include care homes and home care agencies; NHS and independent health care services; and Primary care trusts and councils providing health care and adult social care services for their communities. It draws on evidence gathered through the regulation and performance assessment activities of the CQC, including service users’ experiences.
The report focuses on four key areas:
- the overall improvement in performance over recent years;
- unacceptable variations in service performance at local levels;
- the need for joined-up care within and between health and social care providers;
- the need to give people choice and control over their care.
The report concludes that major improvements have been made in health and social care services in the years leading up to and during 2009. Yet there is variation in the quality of care, and the CQC are concerned about a small number of organisations that do not meet current minimum standards or that persistently fail to improve.