Crisis has a long history of volunteer involvement. Since the first twenty volunteers set up Crisis Open Christmas almost 40 years ago, the volunteering programme has expanded and developed with over 10,000 volunteers actively involved across a wide range of roles during 2008/9.
To help the organisation better evidence the impact of volunteers and to inform the strategic development of its volunteering programme, Crisis commissioned the Institute for Volunteering Research (IVR) to undertake an impact evaluation of volunteering in Crisis. This is the first time the volunteering programme as a whole has been formally reviewed, bringing together the different elements of all year round and Crisis Christmas volunteering activities. This report details the findings from research undertaken with Crisis volunteers, clients and staff to explore the difference volunteering makes and areas for development for the volunteering programme.