Switching principles: government response and action plan

Switching principles: government response and action plan
Document type
Corporate author(s)
Great Britain. Dept. for Business, Innovation and Skills
Date of publication
25 May 2016
Trends: economic, social and technology trends affecting business
Business and management
Material type

Download (2MB )

Your use of this content is subject to the terms and conditions of this portal

This government report on the call for evidence sets out the commitments government will make to improve the process of switching suppliers based on the responses to the call for evidence closed in December 2015.

In July 2015, the UK Government published the Productivity Plan which set out a commitment to ‘Introduce clear new principles for consumer switching’. The principles were aimed at setting out an overarching set of aspirations and standards across energy, telecoms and current account switching, and recognising that they may also apply to wider products.

The principles are:

  • It should be free
  • It should be quick, easy and at an agreed date
  • It should be led by the organisation with most interest in making the switching process work effectively
  • Consumers should have access to their consumption or transaction data.
  • Sites and tools providing comparisons to consumers that receive payments from suppliers should make clear where this affects the presentation of results.
  • There should be an effective process for consumers to get redress if anything goes wrong in the switching process.

The call for evidence received a total of 564 responses. 505 consumers responded to the call for evidence, of which 418 had switched, 75 had considered switching but had not and 20 had not considered switching.

Related to Trends: economic, social and technology trends affecting business

Follow the money: exploring the link between UK growth and workers' pay packets

Downloadable briefing note looking at the relationship between productivity and pay growth

From precarity to empowerment: women and the future of work

Downloadable paper on ensuring a fair future of work for women

Economic insecurity: the case for a 21st century safety net

Downloadable paper on how economic insecurity is experienced by workers

Agents of change: making innovation agencies as innovative as those they support

Downloadable paper on how government innovation agencies can become better

More items related to this subject

Related to BIS

Independent review of consumer protection measures concerning online secondary ticketing facilities

This independent review jointly commissioned by The Department for Business, Innovation and Skills (“BIS”) and the Department for Culture, Media and Sport (DCMS) assesses the consumer protection measures

Student and graduate views on the proposed master’s loan for postgraduate study

This report presents the findings from a Youthsight research commissioned by the Department for Business Innovation and Skills (BIS) to collect opinions from a sample of undergraduates and postgraduates

Statistical first release further education and skills learner participation, outcomes and level of highest qualification held 2015/2016

This report presents information on English adult participation rates in further education, training and apprenticeships, and also on the prevalence of different levels of academic qualification in

Secondary ticketing review: online secondary facility user survey research paper

This paper identifies the types of people using online secondary ticketing facilities, their experience of using them and the types of tickets bought and sold.The Department for Business, Innovation

More items related to this publisher