Transforming primary care: safe, proactive, personalised care for those who need it most

Document type
Corporate author(s)
Great Britain. Department of Health; NHS England
Department of Health
Date of publication
14 April 2014
Health Services
Social welfare
Material type

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This paper sets out plans for more proactive, personalised and joined up care for the most vulnerable. It proposes providing the 800,000 patients with the most complex health and care needs with:

  • a personal care and support plan
  • a named accountable GP
  • a professional to coordinate their care
  • same-day telephone consultations

The plan builds on the role of primary care in keeping patients well and independent. It explains how professionals across the healthcare system can work together to transform care to become more proactive and tailored to patients’ individual need.