Transforming the services of the Office of the Public Guardian: impact assessment

Document type
Impact Assessment
Corporate author(s)
Great Britain. Ministry of Justice
Ministry of Justice
Date of publication
8 May 2012
Mental health services
Corporate subject(s)
Great Britain. Office of the Public Guardian
Social welfare
Material type

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The Office of the Public Guardian (OPG) wishes to transform the way in which it delivers its services to customers in terms of the process for making and registering Lasting Powers of Attorney (LPA) and the supervision of deputies. The current IT system within the OPG is obsolescent and much of it is, in fact, out of support. As a result the OPG is losing a significant number of man hours per month due to computer down time (currently around 2000) and cannot adapt the computer system to deal with new ways of working.