Using surveillance: information for providers of health and social care on using surveillance to monitor services

Document type
Corporate author(s)
Great Britain. Care Quality Commission
Care Quality Commission
Date of publication
1 December 2014
Social Work, Social Care and Social Services, Disabled people, Mental health services, Health Services, Older Adults
Social welfare
Material type

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Whether to use surveillance to monitor standards is a decision for care providers to make in consultation with the people who use their services, and with families, carers, trade unions and staff. Surveillance in care services must be lawful, fair and proportionate – and it must be used for purposes that support the delivery of safe, effective, compassionate and high-quality care. This guidance sets out some of the key issues providers need to take into account to help ensure decisions about the potential use of surveillance are informed, appropriate and lawful. It describes some of the alternative steps providers can consider before deciding to use surveillance and signposts relevant legislation.

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