Value in public services

Value in public services
Document type
Davies, Rhodri
Policy Exchange
Date of publication
1 July 2009
Management & leadership: including strategy, public sector management, operations and production, Trends: economic, social and technology trends affecting business
Business and management
Material type

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This report argues that a new concept of value is needed to form the basis for reform of public services. Five elements of value, against which services should be judged, are identified: user value; value to wider groups (such as family or friends of service users); political value (support to the democratic process, e.g. through co-planning of services with users and other stakeholders); social value (creation of social cohesion or supporting of social interaction); and environmental value (ensuring sustainability of all service provision). This will place an emphasis on the role of service users and citizens in clarifying what they value in services, what they want services to achieve and how they should be delivered.

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