Reset. Restart: your products and services

, 10.00 – 12.00 FREE
Reset Restart your products and services
Book now

Open to all UK business owners, our Reset. Restart programme is here to help you transform, future-proof or grow your business through the Covid-19 pandemic and beyond. This is one of our free webinars you can join as part of the programme to receive practical, jargon-free training and advice. Visit to find out more.

Consumer behaviours and needs are shaped by the world we live in. And so when the world goes through a colossal change, what people are looking for in their products and services follows suit. This webinar focuses on the importance of asking the critical question of what your customer actually wants or, maybe more importantly, what they need. We will discuss how we frame this question and how to go about solving it. We will look at different examples of creative thinking methods and how they can be used to deliver solutions.


This workshop will cover:

  • design thinking or how to focus in on the problem you need to solve
  • creating the right team
  • how to generate as many ideas as possible
  • how to turn ideas into concepts
  • what filters to apply and when
  • what is the development process and when to prototype?
  • how to go about testing at each stage.

Attendee feedback:

  • A great way to focus in on your customer needs and wants, and how to think and frame the solution. A really well planned and fascinating presentation.
  • Very informative. Lots of new ground for me so it was good to become acquainted with the topics.
  • The best webinar I've attended yet, thank you!

Headshot of Stefan Knox

About your speaker

Stefan is an award-winning designer, specialising in invention, product design and manufacture. Before establishing Bang Creations in 1999, he was responsible for boys’ toys at Hasbro EU, working on brands including Action Man, Star Wars and Nerf. Through Bang Creations, he has worked with global teams to generate innovative, yet commercial products and get them to market. Stefan is a named inventor on over 25 granted patents and has licenced dozens of ideas across a variety of industries.

After the webinar:

After you have attended one of our events we ask that you complete a short feedback form. We will use the information you provide to improve the services we offer in line with our legitimate interests. This information is collected and transferred to us by our third-party processor, Impact Reporting using their Impact Assessment Tool. Impact Reporting will retain your data to save time when completing any future feedback forms we may send you. For more information about how they use personal information, please see their privacy policy online at

The Reset Restart programme is being delivered by libraries across the country that are part of the British Library Business & IP Centre National Network. We may share your data with your nearest regional Business & IP Centre who may contact you to offer follow-up support as part of the programme.

For information about how the British Library will use your personal data, you can view our Privacy Policy at


Name: Reset. Restart: your products and services
Where: Online
When: , 10.00 – 12.00
Price: Admission: Free entry
Book now