The current timetable is as follows (any changes will be communicated if this timetable is affected):
Online statements will be available to view mid-January 2018. An email will be sent to those who have an activated online account to advise that their statement is available. Users may then log into their secure online account to view/print their statement.
Paper statements will be posted second class mid-January 2018 to those who do not have an online account. Please note that you will only receive a statement if you are due to receive a payment (ie if your books earn £1 or more). This is to reduce administration and postage costs - online statements will still be available regardless of the amount earned.
Payments will be made between 12 and 21 February 2018. Please ensure that your bank details are up to date and advise us of any change by 7 February 2018 to prevent delay in receiving your payment.
You can update your address and bank details in writing or via the online service. We can also accept changes of address (but not bank details) over the telephone, subject to verification being provided.
Please note that we are unable to accept changes to either address or bank details via email.