FileOpen has been removed to provide British Library On Demand users with a more streamlined and efficient service while retaining delivery options which do not require additional plug-ins. This allows users to download content without installing third party software. Documents may be accessed for up to three years on multiple devices including laptops, tablets and smartphones offering a fully mobile delivery solution
If you are experiencing any difficulties, please contact Customer Services who will be able to help you with your problem.
The way in which orders are placed remains unchanged; ART users will continue to use the code SED99 and API online and OCLC users will continue to select Encrypted Download.
Please contact us if you require further information about the changes.