FileOpen Document Delivery software has been withdrawn

On Demand - iPad content

The FileOpen encryption option has been withdrawn and users have been automatically switched to DRM Lite.

Published date:

FileOpen has been removed to provide British Library On Demand users with a more streamlined and efficient service while retaining delivery options which do not require additional plug-ins. This allows users to download content without installing third party software.  Documents may be accessed for up to three years on multiple devices including laptops, tablets and smartphones offering a fully mobile delivery solution

If you are experiencing any difficulties, please contact Customer Services who will be able to help you with your problem.

The way in which orders are placed remains unchanged; ART users will continue to use the code SED99 and API online and OCLC users will continue to select Encrypted Download.

Please contact us if you require further information about the changes.

News stories

How satisfied are you with British Library On Demand?

5 September 2018

The annual British Library On Demand customer satisfaction survey is live and your opinion will help improve the service.

Switch to Electronic Invoicing with British Library On Demand now

5 September 2018

The British Library will be moving to a new Finance system next year and all invoices will be despatched by email.

On Demand at the 2018 PIPA Conference

6 September 2018

British Library On Demand will be exhibiting at the annual Pharmaceutical Information and Pharmacovigilance Association (PIPA) conference held on the 3-4 October 2018 at Legoland Conference Centre, Windsor.

Case studies

…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.