FileOpen Document Delivery software is to be withdrawn

A group of people working together to solve a jigsaw

The FileOpen encryption option is being withdrawn on 1 June 2018 to provide you with a more streamlined and efficient service while retaining delivery options which do not require additional plug-ins.

Published date:: 14 March 2018

British Library On Demand users who have previously used FileOpen are encouraged to switch to DRM Lite before 1 June 2018. This allows users to download content without installing third party software. Documents may be accessed for up to three years on multiple devices including laptops, tablets and smartphones offering a fully mobile delivery solution

Business Account Administrators can update their account’s preferred encryption format for On Demand by logging in to the Business Account Administration page and changing the copy encryption format option in the Ordering Options tab. Alternatively Customer Services can update your preference.

The way in which orders are placed remains unchanged; ART users will continue to use the code SED99 and API online and OCLC users will continue to select Encrypted Download.

Please contact us if you require further information about the changes. We are able to send you multiple test documents if required.

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