News

The new PLR Operations Team has now been recruited

Published date:

19 March 2018

In December 2017 Andy Appleyard, Head of Operations North at the British Library, provided an update on the PLR review in which he wrote:

The plan is to transfer operations from Stockton-on-Tees to Boston Spa gradually over two years, completing by March 2020. The first phase of the migration strategy is to recruit a shadow PLR team by January 2018. The new team will work in parallel with their Stockton colleagues until the operation fully migrates to Boston Spa.

This shadow team is now in place and valuable training is being provided by the existing team.  You may have already started to see new names on correspondence from PLR, or heard new voices when you contact PLR via the telephone.

The new PLR Operations Team is as follows:

Kate Ebdon -  Head of PLR Operations
Janis Black - PLR Operations and Marketing Manager
Emma Clayford-Rowe - PLR Operations Team Member
Joy Hatton -  PLR Operations Team Member
Joanne Hawkins - PLR Operations Team Member
Ronni Reagan -  PLR Operations Team Member

It is the intention of the new team to maintain the high standard of service that you have come to expect from the existing PLR team. They look forward to assisting you with any PLR queries you may have.