In response to customer feedback we are making changes to the online ILL claim form to address the issues some of you have encountered.
When entering your claims the view will no longer jump back to the top of the screen after validating an entry. When printing a copy of your claim, entries at the foot of the page will no longer be obscured and you will be able to export your completed claim form to Excel.
These changes are now in place.
If you have any further feedback or queries our Customer Services team will be happy to help you.
The British Library will have extended closing times over Christmas and New Year
The auto renewal fee on British Library On Demand loans will remain suspended until the new year.
The Copyright Licensing Agency (CLA) default copyright fee will be rising from £20.00 to £22.50 on 1 January 2021.
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